Please read the COVID-19 Updates page for the current impact of Coronavirus on our service.


Care Home Clinics - Dental Triage

Published: 24th Apr 2020

We have written to all  homes participating in our regular dental clinics – first, to say that we send our best wishes and much admiration to all of you during what must be a very challenging time.

Given that we operate to very strict cross-infection protocols and equip our dental teams with all the PPE needed safely to carry out their work, we hope it won’t be too long before we can resume dental clinics.

In the meantime we would like to offer you an anytime telephone triage service for residents experiencing dental pain or other issues. Please feel free to call us on 01304 842995 Monday to Friday between 09.30 and 17.30 and email us on at weekends and out of hours. We will arrange for one of our dentists to call you back as soon as possible and can also use Skype to view the patient if you have this facility.

All we ask is that a consent form has been completed and sent to us in respect of any patient needing triage. In the case of patients we have not seen before, please email us a completed consent form at the time of enquiry.

The dentist can prescribe antibiotics if required, or appropriate dental products and advise on pain relief or any other actions which may assist the patient until they can be seen. If an urgent appointment is required, it should be possible to refer the patient to the nearest NHS emergency dental care hub.

We hope to support you as much as possible until things get back to normal so please do call us if you need help or advice.