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Data Protection

Privacy Notice 

We are a Data Controller under the terms of the Data Protection Act 2018. We are registered with the Information Commissioner No: Z2744556


This Privacy Notice explains what patient Personal Information the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.


Our Contact Details

Practice name and address:

Advance Healthcare Logistics Ltd t/a The Mobile Dentist Company

Practice telephone number(s):

01304 842995

Practice e-mail address:

Practice website:

Person responsible for Data Protection queries:

IG/DP Lead Jessica Emery


What types of patients’ Personal Information do we hold?

The practice holds patients’ Personal Information in the following categories:

·       Name, identity, (e.g. date of birth) and contact details

·       Family details including anyone who may need to give consent for your care

·       Medical history, your GP’s details, [your NHS number]

·       Dental history, records of treatment provided, x-rays and photographs

·       Payment details and financial information in connection with your care

·       Correspondence relating to your care


Why do we process patients’ Personal Information? (What is the “purpose”?)

“Process” means we obtain, store, update and archive your Information.


Patients’ Personal Information is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment and the maintenance of accurate records.


What is the Lawful Basis for processing your Personal Information?

The Law says we must tell you this.


We hold patients’ Personal Information because it is in our Legitimate Interest to do so. Without holding the Information we cannot provide your care and treatment effectively. [Also, we must hold information on NHS care and treatment as it is a Public Task required by law].

What do we do with your Information?

We will only share your information if it is done securely and it is necessary for us to do so.


·       Your personal information may be securely shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist, need laboratory work undertaken or need to consult with your doctor)


·       We may also share your personal information securely to third parties where we are required by law regulation or (where relevant and appropriate) by contract to do so. This may include:

o   The General Dental Council

o   The Care Quality Commission

o   Dental payment plans or insurers

o   NHS England, NHS Trusts, Secure Hospitals and Care Homes


How do we store your Information?

Your Information is stored securely at the practice in paper form and on protected computer systems. Computer information is backed up to the cloud regularly


We will keep your Information for as long as you are having dental care and treatment from us or ask us to remind you or send you future appointments. Otherwise we will archive it (that is, store your Information without processing it) for eleven years from your last contact with us (or until you are age 25 if you are under 16 and under, or age 26, if aged 17 when treatment finished).


What are your data protection rights?

Under data protection law you have the right to:


·       Be informed about the personal information we hold and why we hold it

·       Have a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner, without charge

·       Check the information we hold about you is correct and if not to make corrections

·       Have your data erased in certain circumstances

·       Transfer your information to someone else if you tell us to do so and it is safe and legal to do so

·       Tell us not to actively process or update your information in certain circumstances


What if you are not happy or wish to raise a concern about our processing of your Information?


You can complain in the first instance to our IG/DP Lead, who is Jessica Emery (contact details above) and we will do our best to resolve the matter.


If this fails, you can complain to the Information Commissioner at:

·, by calling 0303 123 1113, or by writing to: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Cookie Policy

What are Cookies?

Your Privacy online is important to us. As is usual with the majority of websites, our websites use Cookies, which are small text files that are automatically downloaded to your computer in order to improve your browsing experience. In this Policy, we describe what information they collect, how we use it and why we sometimes need to store these Cookies. We will also share with you how to prevent Cookies of different kinds being stored, but please note that doing this may interfere with this website and its operation. 

For more information on Cookies, go to:

How we use Cookies

We use Cookies for a number of reasons which are set out in the sections below. Unfortunately, there are no standard options for disabling all Cookies completely without damaging the features they add to a website.

Disabling Cookies

You can prevent the setting of Cookies by going to your web browser settings (go to the Help page in the browser menu). Depending on your browser type, you may be able to choose which types of Cookies you disable.

The Cookies we set

There are different types of Cookie. We use the definitions of the International Chamber of Commerce.


1. Strictly Necessary Cookies

These Cookies are essential for you to be able to move around our website and use its features. They do not collect information that can be used to contact you outside this site, and they do not remain on your device after you have finished looking at this site (known as “session Cookies”).

2. Performance Cookies

These Cookies collect information about how visitors use our website, such as which pages are viewed, how often, and whether it is working well. This data is used only when aggregated and does not identify you as a single visitor. These Cookies may be sent to a third party, such as Google analytics so that we can see how many people (but not who they are) have used our site. These are also session Cookies.

3. Functionality Cookies

These Cookies allow our website to remember any preferences you have such as text size. They may also allow you to watch videos, blogs or access our social media pages, or to leave comments or messages for us. These Cookies may remain in place for a time after you have left our website (“Persistent” Cookies).

We do not use:

1. Targeting Cookies

These Cookies are used by third parties to deliver advertisements which are more relevant to you and measure how effective advertising campaigns are. These Cookies will also persist after you leave a website.